Return Policy
Return Eligibility
You may return products within 30 days of purchase, provided the items are in their original condition, unused, and in the original packaging. Items must be returned with all original accessories and documentation.
Return Process
To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization number. Returns must be shipped to the address we provide.
Refund Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Original shipping costs are non-refundable.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used or damaged
- Items returned without original packaging
- Custom or personalized items
Exchanges
We may offer exchanges for items of equal value. Please contact us to discuss exchange options. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For questions about returns or to initiate a return, please contact us at:
Email: contact@thunmarenrexmlix.world
Phone: +64 3 365 1414
Address: 160 Hackthorne Road, Cashmere, Christchurch 8022, New Zealand